Help & Support
Need help with monitors, incidents, alerts, billing, or integrations? We are here to help you get back on track quickly.
Contact Support
Email us at hello@statixoup.com and we will get back to you as soon as we can, typically within a few hours on business days.
For faster help, include your account email, monitor name or URL, and a short description of the issue you are facing.
What We Can Help With
- setting up uptime, heartbeat, and SSL monitoring
- Slack, Discord, email, and other alert integrations
- incident tracking and status page questions
- alert delivery troubleshooting
- billing, plan upgrades, and account questions
- bug reports and unexpected platform behavior
Before You Contact Us
- double-check the monitor URL, alert settings, and integration configuration
- review recent incident history and monitor logs in your dashboard
- send a test alert if you are troubleshooting notifications
- include screenshots or error messages when possible
Integration Guides
Helpful Links
Company Information
Email: hello@statixoup.com
Company: Ethnic Infotech Pvt. Ltd.
Address: C2/1010, Pragati IT Park, opp. AR mall, Mota Varachha, Surat, Gujarat, India 394105
