Help & Support

Need help with monitors, incidents, alerts, billing, or integrations? We are here to help you get back on track quickly.

Contact Support

Email us at hello@statixoup.com and we will get back to you as soon as we can, typically within a few hours on business days.

For faster help, include your account email, monitor name or URL, and a short description of the issue you are facing.

What We Can Help With

• setting up uptime, heartbeat, and SSL monitoring
• Slack, Discord, email, and other alert integrations
• incident tracking and status page questions
• alert delivery troubleshooting
• billing, plan upgrades, and account questions
• bug reports and unexpected platform behavior

Before You Contact Us

• double-check the monitor URL, alert settings, and integration configuration
• review recent incident history and monitor logs in your dashboard
• send a test alert if you are troubleshooting notifications
• include screenshots or error messages when possible

Integration Guides

• Slack integration guide
• Discord integration guide

Helpful Links

• Privacy Policy
• Terms and Conditions
• Cookie Policy
• Refund & Cancellation Policy

Company Information

Email: hello@statixoup.com

Company: Ethnic Infotech Pvt. Ltd.

Address: C2/1010, Pragati IT Park, opp. AR mall, Mota Varachha, Surat, Gujarat, India 394105